Terms of Service

1. Acceptance of Terms

Welcome to HITL (Human-in-the-Loop). These Terms of Service ("Terms") govern your access to and use of the HITL mobile application, website, and related services (collectively, the "Service") operated by Chishingo Ventures Ltd. ("Company," "we," "us," or "our").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

You must be at least 13 years of age (or the minimum legal age in your jurisdiction) to use the Service. By using the Service, you represent that you meet this age requirement.

2. Description of Service

HITL is a Human-in-the-Loop relay service that enables AI agents to request human input through real-time notifications and responses. The Service provides:

• Mobile and web interfaces for receiving and responding to AI agent requests
• Push notification delivery for real-time alerts
• Agent configuration and management tools
• Optional end-to-end encryption (E2EE) for sensitive communications
• Integration with third-party AI services and MCP (Model Context Protocol) clients
• Subscription-based access to premium features

The Service is provided "as is" and we reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with or without notice.

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. You may sign up using Google Sign-In, Apple Sign-In, or email/password authentication. You agree to provide accurate, current, and complete information during registration.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Not share your account or credentials with others
• Use strong, unique passwords if using email/password authentication

3.3 Account Termination

You may delete your account at any time through the app settings or by contacting us. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

4. Subscriptions and Payments

4.1 Subscription Plans

The Service offers various subscription tiers with different feature sets and usage limits. Free tier users have access to limited functionality. Paid subscriptions ("Pro" and "Max" tiers) provide enhanced features and higher usage limits.

4.2 Billing and Payment

• Subscriptions are billed through the Apple App Store or Google Play Store
• Subscription fees are charged in advance on a monthly or annual basis
• Payment is processed by Apple or Google according to their respective terms
• Prices may vary by region and are displayed in your local currency

4.3 Auto-Renewal

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. You can manage and cancel subscriptions through your Apple App Store or Google Play account settings.

4.4 Refunds

Refund eligibility is determined by the Apple App Store or Google Play Store policies. We do not process refunds directly. Contact Apple or Google support for refund requests.

4.5 Price Changes

We reserve the right to modify subscription pricing. Existing subscribers will receive advance notice of price changes. Continued use after a price increase constitutes acceptance of the new pricing.

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, unsolicited messages, or engage in fraudulent activity
• Harass, abuse, threaten, or harm others
• Upload or transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to systems, accounts, or data
• Interfere with or disrupt the Service or its infrastructure
• Circumvent usage limits, rate limiting, or security measures
• Scrape, crawl, or collect data from the Service without permission
• Use the Service to develop competing products or services
• Impersonate another person or misrepresent your affiliation
• Transmit content that is illegal, harmful, defamatory, or infringes intellectual property rights

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

6. User Content

6.1 Your Content

You retain ownership of all content you submit, upload, or transmit through the Service ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and transmit your content solely for the purpose of providing and improving the Service.

6.2 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

• You own or have the necessary rights to share your User Content
• Your User Content does not violate any third-party rights or applicable laws
• Your User Content does not contain harmful, illegal, or objectionable material

6.3 Content Moderation

We do not actively monitor User Content but reserve the right to remove content that violates these Terms or is otherwise objectionable, at our sole discretion.

7. Third-Party Services and AI Providers

7.1 AI Service Providers

HITL integrates with third-party AI services to provide agent functionality. By using AI features, you acknowledge that:

• Your messages, prompts, and content are transmitted to AI providers for processing
• AI providers may retain and use your data according to their own policies
• We cannot control how AI providers use, store, or process your data
• AI-generated responses may be inaccurate, incomplete, or inappropriate

7.2 Third-Party Integrations

The Service may integrate with third-party services including but not limited to Google Cloud Platform, Firebase, RevenueCat, and MCP clients. Your use of these integrations is subject to the respective third-party terms of service.

7.3 No Endorsement

We do not endorse, guarantee, or assume responsibility for any third-party services, products, or content. Your interactions with third parties are solely between you and the third party.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its design, features, code, documentation, trademarks, and all related intellectual property, is owned by Chishingo Ventures Ltd. and protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Modify, copy, or distribute the Service or its content
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any proprietary notices or labels
• Use our trademarks without prior written permission

8.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without obligation or compensation to you.

9. Disclaimer of Warranties

We do not warrant that AI-generated content will be accurate, complete, or suitable for any purpose. You use AI features at your own risk.

10. Limitation of Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow limitations on implied warranties or liability, so the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Chishingo Ventures Ltd. and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content
• Your negligent or wrongful conduct

12. Termination

12.1 Termination by You

You may terminate your account at any time by deleting your account through the app settings or by contacting us at contact@hitlrelay.app.

12.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, including for violation of these Terms. Upon termination:

• Your right to use the Service immediately ceases
• We may delete your account and data (subject to legal retention requirements)
• Provisions that should survive termination will remain in effect

12.3 Effect of Termination

Termination does not relieve you of any obligations incurred prior to termination, including payment obligations. Sections relating to intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution survive termination.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in England and Wales, except where mandatory consumer protection laws in your jurisdiction require otherwise.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute proceeding, you agree to contact us at contact@hitlrelay.app to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days of receiving your notice.

14.2 Binding Arbitration

If informal resolution fails, any dispute shall be resolved by binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA). The arbitration shall be conducted in English and take place in London, United Kingdom.

14.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class actions, class arbitrations, or representative actions.

14.4 Exceptions

Either party may seek injunctive relief in court for infringement of intellectual property rights or unauthorized access to data. Small claims court actions are also permitted where applicable.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and us regarding the Service.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, or internet or telecommunications failures.

16. Changes to Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Last Updated" date at the top of these Terms
• We will notify you via the app, email, or other reasonable means
• Continued use of the Service after changes take effect constitutes acceptance

If you do not agree to the updated Terms, you must stop using the Service and delete your account.

17. Contact Us

If you have questions about these Terms of Service, please contact us: